Frequently asked questions

For all new clients and Trade Partners, we work on a Pro-Forma basis. This means we require payment in full before we start any design work, order materials, or schedule production.

Generally no. We are a manufacturing business with high material costs, so we do not offer credit terms to new accounts. We may offer split payment terms (e.g., 50% deposit and 50% on completion) for established clients at our discretion, but this must be agreed in writing before you order.

You have three easy options. You can make a Bank Transfer using the details at the bottom of your invoice. You can pay by card online using the secure link in your confirmation email. Or you can pop into the workshop and pay by card at the counter.

Quotes are valid for 30 days from the date we send them. Material prices like aluminium and LEDs change frequently, so after 30 days we may need to refresh the price.

It depends on when you ask. If production hasn't started, we may refund you minus an admin fee. However, because all our goods are custom-made specifically for you, once we have ordered materials or started manufacturing, you cannot cancel the order and we cannot offer a refund.

Yes. If you are a registered business in Northern Ireland or another EU country with a valid VAT number, we can issue your invoice at 0% VAT (Reverse Charge). You must provide your VAT number before we issue the invoice so our accounts team can validate it.