Frequently asked questions

No. Every product we make is "bespoke," meaning it is custom-made specifically for you and cannot be resold to anyone else. Therefore, all sales are final and we cannot accept returns simply because you have changed your mind.

We stand behind our quality. If your sign has a manufacturing defect or a material fault (like a failed LED or a paint issue) within the warranty period, we will repair or replace it free of charge. We want you to be happy with the result.

We provide a 12-Month Warranty on all electrical components (like LEDs and transformers) and structural fabrication. This covers you against failure during normal use.

No. Our warranty covers manufacturing faults, but it does not cover "Acts of God" like extreme storms, floods, or wind speeds that exceed the design rating. It also does not cover vandalism, accidental damage, or issues caused by your own power supply surges.

Yes. For Trade (Supply Only) orders, we offer a "Return-to-Base" warranty. We will replace faulty parts (like a driver) for free, but we do not cover the labour cost for you to go back to site or the cost of hiring access equipment to swap the part out.

You must tell us immediately. If you see damage, report it in writing with photos within 24 hours of receiving the goods. If you install the sign, you are effectively accepting it "as is," and we cannot accept claims for scratches or dents after installation work has started.